Privacy Policy

01Our Commitment to Your Privacy

About Us

The RateMatch AI Pty Ltd (ABN 15 687 175 980) ("We/Us/Our") respects your privacy. So that you may understand how We deal with your Personal Information, We have set out how and why We collect, hold, use, manage and disclose Personal Information in this Privacy Policy. You may print a copy of this Privacy Policy. Please read the following carefully to understand Our views and practices regarding your Personal Information and how We will treat it.

Our Business activities and functions – the RateMatch AI Platform

Our primary service involves providing an online multi-sided marketplace using Our RateMatch AI Platform.

Our RateMatch AI Platform:

• enables individuals and companies (Customers) who use third party white labelled websites (Referrer's Websites) to make requests for information about loan offers (Customer Requests) to RateMatch's portfolio of banks, financial institutions and credit providers (Lenders) who provide information about those loan offers to Our Customers via the original Referrer's Websites;
• qualifies the Customers' Requests using AI and other technologies and usually conducts a "soft credit check" on the Customer with one or more third party providers (a soft credit check is a high level enquiry into a person's credit standing with certain credit agencies, where such enquiry does not affect that person's current or future credit rating, score, file or record). Our portfolio of Lenders provide the RateMatch AI Platform with some of their primary lending criteria for providing various loan types to customers who meet those primary lending criteria;
• matches any Customer Request (as further qualified by Us) to one or more Lenders who want to offer information about their Loans to Customers who meet their qualifying criteria;
• provides the Customer with loan offer information from Lenders whose primary lending criteria matched the Customer Request;
• enables Customers to elect to communicate with one or more potential Lenders to seek further information. The Customer and Lender then complete any loan arrangements outside of the RateMatch Platform;
• enables Us and Our Lenders, subcontractors and third parties, (including advertisers) to market promote and supply services, goods, advertising and information to Customers.

Our other business activities and functions include:

• the marketing, promotion and supply of services, goods, advertising and information in connection with the RateMatch AI Platform to customers, and other business associates, directly and indirectly;
• promoting, offering, selling and performing professional services, including consulting, support and training in connection with the RateMatch AI Platform; and
• any business activities related or ancillary to any of the activities set out above.

Updates to the Privacy Policy

We will update this Privacy Policy from time to time at Our discretion, so you should visit Our website regularly to see the latest copy of the Privacy Policy.

Customer Specific Consent when using the RateMatch AI Platform

When a Consumer makes a Customer Request for information about a loan from any of RateMatch's Lenders via a Referrer's Website, RateMatch always obtains the Customer's specific consent for use of any Personal Information that is provided by that Customer via that Referrer's Website for any that may be made of the Personal Information by RateMatch, the Lenders and other participants in the RateMatch AI business activities. In this specific case, this Privacy Policy does not apply.

Privacy Policy for General Business Use

This Privacy Policy relates to how We collect, hold, use, manage, process and disclose Personal Information that We collect in Our own name and for Our purposes where that Personal Information is not subject to Customer Specific Consent that has been obtained by Us using the RateMatch AI Platform (General Business Use). General Business Use includes where any participant in the RateMatch AI Platform other than a Customer (as defined above) uses the RateMatch AI Platform, including use by Lenders, Referrer's, advertisers and other business associates.

Defined Terms in this Privacy Policy

"Personal Information" is defined to means information that is defined under Australian privacy laws as Personal Information or other information that is subject to Australian privacy laws, where Australian privacy laws apply.

"Sensitive Information" means information that is defined under Australian privacy laws as "sensitive information".

02What Personal Information do We Collect and Hold?

We may collect and hold the following types of Personal Information for General Business Use:

• name, honorific or title, gender, date of birth and relationship to other individuals (e.g. record of next of kin or emergency contact);
• personal and business address, phone number, fax number, email address, addresses/contact details/identifiers used in social media, electronic communications or business cards;
• individuals' business or vocation status, including job role, job description, employment status, education status, education institute, courses, status and identifiers;
• voicemail recordings left in Our systems and images that individuals have made publicly available or provided to Us;
• biometric information, video and sound recordings from Our security systems;
• demographic information such as location at any point in time, preferences or interests;
• information, including data, images, video and sound recordings, that you, or people authorised by you enter into the RateMatch AI Platform, Our software programs and services or use the features in Our software programs or services to import from other software applications;
• data that is associated with your visit to Our website, including the pages your visit, the activities you undertake on Our website, the preferences you indicate, the enquiries you make, and the offers you pursue etc. We may also collect information relating to the computer, mobile phone or other device including the device type, browser, location, IP address and search words used;
• information about the products or services that you purchase or consider purchasing from Us, Our suppliers or business associates;
• information about enquiries made to Us, Our suppliers or business associates;
• information you provide when you raise a support enquiry or when We are working with you to resolve a technical or administrative query;
• information that you provide in response to market research, surveys or competitions that are conducted by or for Us;
• information that you provide in response to marketing or training events that We attend;
• information that is provided in respect of employment, contract work, work experience or similar, whether solicited or unsolicited;
• other Personal Information that is independently provided by you without Us requesting it; and/or
• cookies, metadata, pixels, and other information which may identify you when used by itself or when used in conjunction with any of the information set out above or information that is publicly available or otherwise acquired by Us.

Generally, We do not collect or hold Sensitive Information for General Business Use. The only exceptions to this rule are:

• where Sensitive Information is collected by Our security systems or access systems when you visit Our offices or you seek access to Our systems;
• where the Sensitive Information is directly linked to the individual's employment records and Our collection, holding and use is permitted by applicable law for the purpose managing the individual's employment record;
• where Sensitive Information is provided to Us in connection with the individual seeking employment, internship, work experience, contract work or similar, whether solicited or unsolicited; or
• where you provide Sensitive Information in connection with Us operating the RateMatch AI Platform or when We operate Our business or providing Our services.

03How do We Collect and Hold Personal Information?

We collect Personal Information in a number of ways for General Business Use, including:

• through Our website;
• through the RateMatch AI Platform;
• through communications with you, including letters, emails, telephone calls, voicemail messages, facsimiles, surveys, competitions and via social media applications;
• through communications with others;
• in the course of you using Our software programs and services;
• in the course of providing Our products and services to you, including providing support through Our support service;
• when you visit Our offices or seek access to Our systems;
• when suppliers provide Us with Personal Information; and
• in the course of Our business functions and activities.

We hold Personal Information for General Business Use:

• in Our hard copy files;
• in the RateMatch AI Platform;
• in the databases associated with the software programs or services that you have licensed from Us;
• in other systems that We use in connection with Our business, some of which may be owned and operated by Our suppliers; and
• in the database associated with Our website.

If you elect not to provide Us with Personal Information then We may not be able to provide you with the information, products, services or support that you may want.

Where it is practical, We use encryption or We process Personal Information in a manner that does not attribute the individual directly to that individual's Personal Information to enhance its security.

04The Purposes for which We use Personal Information

We collect, hold, use, manage, process and disclose Personal Information for the following purposes in General Business Use:

• pursuing Our business activities and functions, including operating the RateMatch AI Platform;
• ensuring the security of Our offices and systems;
• allowing technical support personnel to provide assistance to you (or your employer), if needed;
• facilitating interactions between you and Us or between you and other people and organisations;
• performing certain functions via Our website;
• conducting surveys, market research, mail outs and competitions;
• improving the quality of Our website and Our products and services;
• allowing you to participate in interactive features of Our service;
• developing or adding additional products and services;
• Our training and quality assurance purposes;
• Our website safety and security purposes;
• Our administrative purposes;
• allowing technical support personnel to manage Our infrastructure;
• statistical analysis of the usage of Our website or applications;
• if We sell or finance some or all of Our business then We may transfer Personal Information to the potential or actual buyer or funder;
• complying with applicable laws, including relevant privacy legislation.

You consent to Us collecting, holding, using, processing and disclosing your Personal Information for the purposes set out in this Privacy Policy.

We do not provide Personal Information to third parties except as in accordance with this Privacy Policy, any agreement We have with you or as permitted by the relevant law.

05Direct Marketing

We also collect, hold, use, process and disclose Personal Information, including Personal Information or other information that may be collected by the use of cookies, for the purpose of direct marketing of any of Our (or Our business partners' or associates') services or products which We consider may be of interest to you, or other people that you are acting for, only where you have given Us consent in a form that complies with the relevant law.

If you have given Us your consent to provide you with direct marketing communications We may collect, hold, use, process and disclose Personal Information in accordance with that consent to enable Us to provide you information about, and offer you, other products and services that We (or Our business partners or associates) offer and which We consider may be of interest to you.

06Storage and Disclosure of Personal Information (including overseas transfers)

We take appropriate technological and organisational measures to secure Personal Information and protect it from loss or unauthorised disclosure or damage. All Personal Information provided to Us will be held for so long as We reasonably require to deliver services to you or as otherwise required for regulatory or other legal purposes and will be stored on secure servers.

We may send Personal Information interstate and/or overseas in the following circumstances:

• where one of Our suppliers or business associates assists Us with Our business activities and functions, including operating the RateMatch AI Platform;
• in connection with direct marketing;
• where Our website or hosting services are located interstate or overseas.

The states, territories or countries to which We know the Personal Information may be sent include:

• All Australian States and Territories;
• USA.

Wherever an overseas transfer of Personal Information occurs, it will be made in accordance with applicable law.

07Security of the Internet

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your Personal Information, We cannot guarantee the security of your Personal Information transmitted to Us, the RateMatch AI Platform, Our website or into Our web based software or services. Any such transmission is at your own risk.

Once We have received your Personal Information, We will use appropriate technological and organisational measures to prevent unauthorised access.

08Use of Social Media

Our website uses social media applications, blogs, X (Twitter) feeds, and has links to other social media, including Facebook, LinkedIn, X (Twitter), WhatsApp, Instagram etc. The nature of social media is that these applications actively enable the collection, use and personal profiling of you for many purposes, including targeted marketing and the disclosure and distribution of that information to third parties.

All information that is posted by you in a third party application, blog, twitter feed or other social media in connection with any of Our websites or the RateMatch AI Platform should be considered as public information that may be used, copied, adapted by any person for any means.

We accept no responsibility or liability for any Personal Information that you publish in any third party application or social media application.

09Cookies, Metadata and Site Data Activity

A cookie is a small piece of computer code which remains on your computer and contains information which helps Us identify your browser. A cookie can be used to identify you, either by itself or with other data that is generated by Our website or that We or others may have access to.

We use cookies to assist in the operation or performance of the RateMatch AI Platform, to help Us maintain and improve the RateMatch AI Platform and develop new products and services and to enable Us or Our Lenders, suppliers or business associates (including advertisers) to provide you with promotional, marketing, advertising or information about other goods and services that may be of interest to You through Your browser, other electronic devices or by other means of communication.

Sometimes information that you upload is provided with associated metadata. If you do not want Us or Our suppliers or business associates to use the metadata you must remove it by erasure from the underlying document/materials properties before uploading it onto the website.

10Links to other Websites and Applications

Our website and Our RateMatch AI Platform include links to other websites, applications and tools that are not owned or operated by Us. We are not responsible for the content of those websites, applications or tools, nor for any products, services or information contained in them or offered through them. You should review the privacy policies and terms and conditions of use of those websites, applications and tools when you visit them. We do not endorse, recommend, condone or represent the companies or any content on any third party linked website and may terminate the link or linking program at any time.

11How to Access and Seek Correction of Your Personal Information or Complain

Under applicable privacy laws, We must ensure that your Personal Information is accurate and up to date. Therefore, please advise Us of any changes to your Personal Information promptly.

If you want to find out what Personal Information We hold on you or you believe any of your Personal Information that is held by Us is inaccurate, out of date, incomplete, irrelevant or misleading or it is not necessary for Us to continue to hold it, you can contact Us, and We will either provide you with access to the Personal Information or We will correct it, as applicable, within a reasonable period.

Contact Information

You can contact Us by:

• email at compliance@ratematch.ai
• using the contact Us web form on Our website

If you wish to complain about any breach of applicable privacy laws or codes, or this Privacy Policy, you should contact Us using the same contact details above.

We will aim to respond to any complaint within 10 business days of the date of receipt. We will attempt to resolve your complaint to your satisfaction. If you are not satisfied with how We deal with your complaint you may contact the relevant regulatory authority in your country.

The privacy regulator in Australia is the Office of the Australian Information Commissioner, whose contact details are on their website at: www.oaic.gov.au

Contact Us